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FAQWHO IS ORLANDOVILLAS4U? Is a trading name for Greendale Property Corp they are one of the most respected short-term rental and property management companies in Central Florida. We manage luxury vacation homes, vacation townhomes and condos all just within minutes of the major theme parks and shopping malls. Whether your desire is to maximize your rental income or just maintain your own personal vacation residence, OrlandoVillas4u can provide the professional services you will need. WHAT ARE YOUR MANAGEMENT SERVICES? Orlandovillas4u offer a full service management program, this will include lawn and pool maintenance, housekeeping, general maintenance and pest control. HOW DO YOU MAINTAIN THE HOMES? Our services department provide housekeeping, lawn care/landscaping, pool maintenance, pest control and general house maintenance. We only use carefully selected and fully licensed contractors or in-house personnel for reliability and quality control. CAN YOU PROVIDE MY HOME WITH RESERVATIONS?
With the economy the way it is and the marketplace growing at the speed it is we act quickly and effectively all the time providing quality customer service. Each enquiry made via our website orlandovillas4u.com is
responded to by one of our highly knowledgeable team members. ARE YOU LICENCED BY THE STATE OF FLORIDA? Yes, we are licensed by Osceola County as a lodging provider and each home is licensed by the state to be rented as a short term rental property management company. IS THE HOME I SEE ON YOUR WEBSITE THE ONE I GET? Yes, unlike other companies in the area, we rent the specific property you see in full detail on our website. We believe that this is the only way you will be happy with your accommodation. WHAT IS REQUIRED TO MAKE A RESERVATION? When you decide which on of our fantastic vacation homes or condo rentals you would like to book, you can either call us direct toll free 1-855-475-5500 to see if we currently have a special offer or you can book directly online. DO YOU OFFER GROUP RATES AND PLANNING? Yes we do, we have many homes in close proximity to one another, please indicate the type of group and how many people you will need to accommodate when calling. WHAT TIME IS CHECK-IN AND CHECK-OUT?
Your home will be available for Check-in at 4pm, an early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in. WHAT ARE YOUR OFFICE HOURS? Our office hours are from 8am to 7pm Monday thru Friday and 9am to 5pm Saturday and Sunday. By booking with Orlandovillas4u we have all of our homes installed with electronic door locks, this is what we like to call the "express check-in" there is no need to tracel to our office, simply go straight to the house you have reserved and enter in your unique 4 digit code provided. WHAT IS YOUR CANCELLATION POLICY? Please see our Terms & Conditions. WHAT WILL WE BE RESPONSIBLE FOR WHEN WE CHECK OUT? We just ask that you lock up and leave the home as if it was your own home. Our departure team will arrive shortly after you leave and take care of the rest. HOW WILL I RECEIVE MY CONFIRMATION AND ARRIVAL INSTRUCTIONS? All confirmation and arrival instructions will be sent via email. To make certain you receive these emails, please adjust your spam filter to add the email address lee@orlandovillas4u.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation. If you have not received these emails and you have adjusted your spam filters, please contact our reservations department TOLL FREE 1-855-475-5500 HOW MANY PEOPLE CAN STAY IN YOUR HOMES? By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes children. The following outlines the maximum occupancy for each home, unless otherwise posted:
ARE THE POOLS HEATED? Orlandovillas4u can assist in heating your private pool for an additional charge; it is generally observed that pool heat isn't required between April and September. Generally pool heat is charged at a rate of $25.00 per day with the exception of several homes. Pool heat is charged at $25 per day with a minimum of 4 days. CAN WE BRING OUR PETS? Please ask a member of our reservations team for more details of which homes are available for this service. None of our homes accept cats and some breeds of dogs are prohibited. IS THERE A FULLY EQUIPPED KITCHEN? Yes, every home has a full kitchen including cooking and eating utensils, refrigerator, oven, microwave, coffee maker, toaster and dishwasher. ARE ALL TOWELS AND LINENS PROVIDED? Yes, there are linens and towels provided in each unit. ARE THE PROPERTIES CLEANED EVERYDAY? No, the property is cleaned before your arrival and after your departure. You can request Mid-stay clean at an additional charge. A Mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products. ARE THE PROPERTIES SMOKE FREE? Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only. |